Position Overview
Department: Order Processing
Location: Faridabad / Nearby Areas (Local candidates preferred)
Experience Required: 5+ Years
CTC Offered: Up to 7.5 LPA
Languages: Fluent in English and Hindi (Both Written & Verbal)
Notice Period: Immediate Joiners Preferred
Key Roles & Responsibilities
Order Execution: Receive, process, and execute customer orders received via Email, Fax, or Courier after obtaining proper senior approvals.
Dispatch & SLA Tracking: Ensure order dispatch within 48 hours. Provide timely updates with logical reasoning to managers/superiors if delays occur.
Communication & Notifications: Keep customers, distributors, and field staff informed regarding stock availability. Share docket/tracking numbers via email and SMS post-dispatch.
Documentation & ERP: Maintain accurate order records both manually and electronically; ensure real-time ERP updates and statutory document compliance.
Inter-Departmental Coordination: Coordinate with warehouse/store teams for order fulfillment and oversee promotional/stationery fulfillments (e.g., product brochures).
Cross-Functional Tasks: Handle internal and external departmental coordination along with additional tasks assigned by leadership.
Key Performance Indicators (KPIs)
Efficient and error-free order processing lifecycle.
High customer satisfaction with a positive service approach.
Organized order fulfillment in line with warehouse stock management.
Education & Skills Required
Education: Graduate in any discipline (UG) / Post-Graduate (PG) preferred.
Core Expertise: Thorough end-to-end knowledge of order management and ERP tools.
Soft Skills: Excellent interpersonal, written, and verbal communication skills; strong teamwork and problem-solving abilities.
Position Overview
Department: Order Processing
Location: Faridabad / Nearby Areas (Local candidates preferred)
Experience Required: 5+ Years
CTC Offered: Up to 7.5 LPA
Languages: Fluent in English and Hindi (Both Written & Verbal)
Notice Period: Immediate Joiners Preferred
Key Roles & Responsibilities
Order Execution: Receive, process, and execute customer orders received via Email, Fax, or Courier after obtaining proper senior approvals.
Dispatch & SLA Tracking: Ensure order dispatch within 48 hours. Provide timely updates with logical reasoning to managers/superiors if delays occur.
Communication & Notifications: Keep customers, distributors, and field staff informed regarding stock availability. Share docket/tracking numbers via email and SMS post-dispatch.
Documentation & ERP: Maintain accurate order records both manually and electronically; ensure real-time ERP updates and statutory document compliance.
Inter-Departmental Coordination: Coordinate with warehouse/store teams for order fulfillment and oversee promotional/stationery fulfillments (e.g., product brochures).
Cross-Functional Tasks: Handle internal and external departmental coordination along with additional tasks assigned by leadership.
Key Performance Indicators (KPIs)
Efficient and error-free order processing lifecycle.
High customer satisfaction with a positive service approach.
Organized order fulfillment in line with warehouse stock management.
Education & Skills Required
Education: Graduate in any discipline (UG) / Post-Graduate (PG) preferred.
Core Expertise: Thorough end-to-end knowledge of order management and ERP tools.
Soft Skills: Excellent interpersonal, written, and verbal communication skills; strong teamwork and problem-solving abilities.